Customer Experience Modeling: Designing Interactions for Service Systems. - Jorge Grenha Teixeira; Lia Patrício; Nuno Jardim Nunes; Leonel Nóbrega (INTERACT (4), 2011)

Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems. - Jorge Grenha Teixeira; Lia Patrício; Leonel Nóbrega; Larry L. Constantine; Raymond P. Fisk (Healthcom, 2013)

Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service. - Jorge Grenha Teixeira; Lia Patrício; Ko-Hsun Huang; Leonel Nóbrega; Larry L. Constantine; Raymond P. Fisk (ICSSI, 2013)

Bringing Design Science Research to Service Design. - Jorge Grenha Teixeira; Lia Patrício; Tuure Tuunanen (IESS, 2018)

Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record. - Jorge Grenha Teixeira; Nelson Figueiredo de Pinho; Lia Patrício (Int. J. Medical Informatics, 2019)

Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective. - Paola Castro; José Pedro Rodrigues; Jorge Grenha Teixeira (IESS, 2020)

Understanding the Impact of Artificial Intelligence on Services. - Pedro Ferreira; Jorge Grenha Teixeira; Luís F. Teixeira 001 (IESS, 2020)

The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization Process. - Laís Lima; Jorge Grenha Teixeira (IESS, 2020)

Ten Years Exploring Service Science: Looking Back to Move Forward. - Jorge Grenha Teixeira; Vera L. Miguéis; Marta Campos Ferreira; Maria Henriqueta Nóvoa; João Falcão e Cunha (IESS, 2020)

An exploratory study on the emergency remote education experience of higher education students and teachers during the COVID-19 pandemic. - Gabriella Oliveira; Jorge Grenha Teixeira; Ana Torres; Carla Morais (Br. J. Educ. Technol., 2021)