Enabling Front-Office Transformation and Customer Experience through Business Process Engineering. - Jorge L. Sanz (Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model., 2014)

Financial Services Industry Challenges and Innovation Opportunities. - Kumar Bhaskaran; Rong N. Chang; Prasenjit Dey; Jorge L. Sanz (SERVICES, 2019)