Social CRM Tools: A Systematic Mapping Study. - Jorge L. F. Silva Junior; Julio A. N. Viana; Olaf Reinhold; Antônio F. L. Jacob; Rainer Alt; Fábio M. F. Lobato (BIS (Workshops), 2020)

Social CRM: A Literature Review Based on Keywords Network Analysis. - Fábio M. F. Lobato; Jorge L. F. Silva Junior; Antônio F. L. Jacob Junior; Diego Lisboa Cardoso (BIS (Workshops), 2020)

An extensive analysis of online restaurant reviews: a case study of the Amazonian Culinary Tourism. - Luiz Carlos Silva Fernandes Junior; Jorge Silva Junior; Antônio F. L. Jacob Junior; Fábio M. F. Lobato (FedCSIS, 2020)