A Case Study in Loyality and Satisfaction Research. - Koen Vanhoof; Josée Bloemer; K. Pauwels (ECML, 1997)

Applying Bayesian Networks in Practical Customer Satisfaction studies. - Waldemar Jaronski; Josée Bloemer; Koen Vanhoof; Geert Wets (SEAL, 2002)

Exploiting sensitivity analysis in Bayesian networks for customer satisfaction study. - Waldemar Jaronski; Josée Bloemer; Koen Vanhoof; Geert Wets (Intelligent Information Systems, 2004)

Inductive Development of Customer e-Loyalty Theory with Bayesian Networks. - Waldemar Jaronski; Koen Vanhoof; Josée Bloemer (CORES, 2005)