Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic. - Josh E. Reed; Amy R. Ward (Math. Oper. Res., 2008)

An Overloaded Multiclass FIFO Queue with Abandonments. - Otis B. Jennings; Josh E. Reed (Oper. Res., 2012)