Modeling latent sources in call center arrival data. - Joshua Landon; Fabrizio Ruggeri 001; Refik Soyer; M. Murat Tarimcilar (Eur. J. Oper. Res., 2010)

A Markov modulated Poisson model for software reliability. - Joshua Landon; Süleyman Özekici; Refik Soyer (Eur. J. Oper. Res., 2013)