Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint. - Jost Wiethölter; Jan Salingré; Carsten Feldmann; Johannes Schwanitz; Jörg Niessing (BPM (Blockchain and RPA Forum), 2023)

AI-based chatbots as enabler for efficient external knowledge management in public administration. - Jost Wiethölter; Linus Kühl; Carsten Feldmann (RVI, 2024)