Consumer Upgrade Behavior Analysis in Mobile Telecommunication Services. - Yan-Zhi Wang; Fang-Mei Tseng; Ju-yin Weng (IIAI-AAI, 2016)

Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. - Fang-Mei Tseng; Ju-yin Weng (SC², 2017)