Combining Meta-level and Logic-Based Constructs in Web Personalization. - Sofie Goderis; Gustavo Rossi; Andres Fortier; Juan M. Cappi; Daniel Schwabe 001 (Active Media Technology, 2001)

Seamless Personalization of E-commerce Applications. - Juan M. Cappi; Gustavo Rossi; Andres Fortier; Daniel Schwabe 001 (ER (Workshops), 2001)

Querying Framework Documentation. - Mauricio Sansano; Marcos Godoy; Juan M. Cappi; Gustavo Rossi (MDDE, 2001)

Customization Policies Need more than Rule Objects. - Juan M. Cappi; Gustavo Rossi; Andres Fortier (OOIS, 2002)

Business Services and Business Componentization: New Gaps between Business and IT. - Jorge L. C. Sanz; Valeria Becker; Juan M. Cappi; Ankur Chandra; Joseph Kramer; Kelly Lyman; Nitin Nayak; Pablo Pesce; Ignacio Terrizzano; John Vergo (SOCA, 2007)

Integrating Service Release Management with Service Solution Design. - Heiko Ludwig; Juan M. Cappi; Valeria Becker; Bairbre Stewart; Susan Meade (ICSOC Workshops, 2013)

RFPCog: Linguistic-Based Identification and Mapping of Service Requirements in Request for Proposals (RFPs) to IT Service Solutions. - Hamid R. Motahari Nezhad; Juan M. Cappi; Taiga Nakamura; Mu Qiao (HICSS, 2016)

eAssistant: Cognitive Assistance for Identification and Auto-Triage of Actionable Conversations. - Hamid R. Motahari Nezhad; Kalpa Gunaratna; Juan M. Cappi (WWW (Companion Volume), 2017)