Organizational capabilities and competitive strategies in a developing country. An empirical analysis. - Diego Baez Palencia; Lydia López-Barraza; Juan Mariño Jiménez (EUSPN/ICTH, 2022)

Ordered Weighted Average Operators in the SERVQUAL and SERVPERF Scales. - Diego Baez Palencia; Juan Mariño Jiménez; Ernesto León-Castro; Reynier Israel Ramírez Molina; Giselle Pinochet Sánchez (FNC/MobiSPC/SEIT, 2022)