Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE). - Chee-Chuong Sum; Yang-Sang Lee; Julie M. Hays; Arthur V. Hill (Decis. Sci., 2002)

A Methodology for Constructing Collective Causal Maps. - Annibal José Scavarda; Tatiana Bouzdine-Chameeva; Susan Meyer Goldstein; Julie M. Hays; Arthur V. Hill (Decis. Sci., 2006)