Conversational Agents to Suppress Customer Anger in Text-based Customer-support Conversations. - Itaru Kuramoto; Jun Baba; Kohei Ogawa; Yuichiro Yoshikawa; Takayuki Kawabata; Hiroshi Ishiguro (HAI, 2018)

Can a Humanoid Robot Engage in Heartwarming Interaction Service at a Hotel? - Junya Nakanishi; Itaru Kuramoto; Jun Baba; Kohei Ogawa; Yuichiro Yoshikawa; Hiroshi Ishiguro (HAI, 2018)

Optimal Bidding Strategy for Brand Advertising. - Takanori Maehara; Atsuhiro Narita; Jun Baba; Takayuki Kawabata (IJCAI, 2018)

How to Enhance Social Robots' Heartwarming Interaction in Service Encounters. - Junya Nakanishi; Jun Baba; Itaru Kuramoto (HAI, 2019)

Face-to-Face Contact Method for Humanoid Robots Using Face Position Prediction. - Yuki Okafuji; Jun Baba; Junya Nakanishi (HRI, 2019)

Soliloquising Social Robot in a Hotel Room. - Junya Nakanishi; Itaru Kuramoto; Jun Baba; Kohei Ogawa; Yuichiro Yoshikawa; Hiroshi Ishiguro (OZCHI, 2019)

Teleoperated Robot Acting Autonomous for Better Customer Satisfaction. - Jun Baba; Sichao Song 001; Junya Nakanishi; Itaru Kuramoto; Kohei Ogawa; Yuichiro Yoshikawa; Hiroshi Ishiguro (CHI Extended Abstracts, 2020)

Mind The Voice!: Effect of Robot Voice Pitch, Robot Voice Gender, and User Gender on User Perception of Teleoperated Robots. - Sichao Song 001; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (CHI Extended Abstracts, 2020)

Please Listen to Me: How to Make Passersby Stop by a Humanoid Robot in a Shopping Mall. - Yuki Okafuji; Yasunori Ozaki; Jun Baba; Asano Kitahara; Junya Nakanishi; Kohei Ogawa; Yuichiro Yoshikawa; Hiroshi Ishiguro (HRI (Companion), 2020)

Smart Speaker vs. Social Robot in a Case of Hotel Room. - Junya Nakanishi; Jun Baba; Itaru Kuramoto; Kohei Ogawa; Yuichiro Yoshikawa; Hiroshi Ishiguro (IROS, 2020)

Can a humanoid robot continue to draw attention in an office environment? - Yuki Okafuji; Jun Baba; Junya Nakanishi; Itaru Kuramoto; Kohei Ogawa; Yuichiro Yoshikawa; Hiroshi Ishiguro (Adv. Robotics, 2020)

Teleoperated Robot Sells Toothbrush in a Shopping Mall: A Field Study. - Sichao Song 001; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (CHI Extended Abstracts, 2021)

The Effectiveness of Self-Recommending Agents in Advancing Purchase Behavior Steps in Retail Marketing. - Takuya Iwamoto; Jun Baba; Kotaro Nishi; Taishi Unokuchi; Daisuke Endo; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (HAI, 2021)

Cyberbullying Mitigation by a Proxy Persuasion of a Chat Member Hijacked by a Chatbot. - Tomoyuki Ueda; Junya Nakanishi; Itaru Kuramoto; Jun Baba; Yuichiro Yoshikawa; Hiroshi Ishiguro (HAI, 2021)

Persuasion Strategies for Social Robot to Keep Humans Accepting Daily Different Recommendations. - Yuki Okafuji; Jun Baba; Junya Nakanishi; Joichiro Amada; Yuichiro Yoshikawa; Hiroshi Ishiguro (IROS, 2021)

Behavioral Changes in Passersby by Expanding Embodiment of a Calling Robot. - Joichiro Amada; Yuki Okafuji; Takahiro Wada; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa (RO-MAN, 2021)

Exploring Possibilities of Social Robot's Interactive Services in the Case of a Hotel Room. - Junya Nakanishi; Tomohisa Hazama; Jun Baba; Sichao Song 001; Yuichiro Yoshikawa; Hiroshi Ishiguro (RO-MAN, 2021)

POP Cart: Product Recommendation System by an Agent on a Shopping Cart. - Ryosuke Takada; Kenya Hoshimure; Takuya Iwamoto; Jun Baba (RO-MAN, 2021)

3D Head-Position Prediction in First-Person View by Considering Head Pose for Human-Robot Eye Contact. - Yuki Tamaru; Yasunori Ozaki; Yuki Okafuji; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa (CoRR, 2021)

Local vs. Avatar Robot: Performance and Perceived Workload of Service Encounters in Public Space. - Jun Baba; Sichao Song 001; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (Frontiers Robotics AI, 2021)

Pick-me-up Strategy for a Self-recommendation Agent: A Pilot Field Experiment in a Convenience Store. - Takuya Iwamoto; Jun Baba; Junya Nakanishi; Kotaro Nishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (HRI, 2022)

Robot-Mediated Interaction Between Children and Older Adults: A Pilot Study for Greeting Tasks in Nursery Schools. - Junya Nakanishi; Jun Baba; Hiroshi Ishiguro (HRI, 2022)

Costume vs. Wizard of Oz vs. Telepresence: How Social Presence Forms of Tele-operated Robots Influence Customer Behavior. - Sichao Song 001; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (HRI, 2022)

Can an Empathetic Teleoperated Robot Be a Working Mate that Supports Operator's Mentality? - Tomomi Takahashi; Sichao Song 001; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (HRI, 2022)

3D Head-Position Prediction in First-Person View by Considering Head Pose for Human-Robot EyeContact. - Yuki Tamaru; Yasunori Ozaki; Yuki Okafuji; Junya Nakanishi; Yuichiro Yoshikawa; Jun Baba (HRI, 2022)

Service Robots in a Bakery Shop: A Field Study. - Sichao Song 001; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (IROS, 2022)

Instructive Interaction for Redirection of Customer Attention from Robot to Service. - Jun Baba; Sichao Song 001; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (RO-MAN, 2022)

Preliminary Investigation of the Acceptance of a Teleoperated Interactive Robot Participating in a Classroom by 5th Grade Students. - Megumi Kawata; Masashi Maeda; Yuichiro Yoshikawa; Hirokazu Kumazaki; Hiroko Kamide; Jun Baba; Naomi Matsuura; Hiroshi Ishiguro (ICSR (2), 2022)

An Estimation Framework for Passerby Engagement Interacting with Social Robots. - Taichi Sakaguchi; Yuki Okafuji; Kohei Matsumura; Jun Baba; Junya Nakanishi (CoRR, 2022)

Behavioral Assessment of a Humanoid Robot When Attracting Pedestrians in a Mall. - Yuki Okafuji; Yasunori Ozaki; Jun Baba; Junya Nakanishi; Kohei Ogawa; Yuichiro Yoshikawa; Hiroshi Ishiguro (Int. J. Soc. Robotics, 2022)

Playful Recommendation: Sales Promotion That Robots Stimulate Pleasant Feelings Instead of Product Explanation. - Takuya Iwamoto; Jun Baba; Junya Nakanishi; Katsuya Hyodo; Yuichiro Yoshikawa; Hiroshi Ishiguro (IEEE Robotics Autom. Lett., 2022)

Investigating the Intervention in Parallel Conversations. - Shota Mochizuki; Sanae Yamashita; Kazuyoshi Kawasaki; Reiko Yuasa; Tomonori Kubota; Kohei Ogawa; Jun Baba; Ryuichiro Higashinaka (HAI, 2023)

Investigating the Effects of Dialogue Summarization on Intervention in Human-System Collaborative Dialogue. - Sanae Yamashita; Shota Mochizuki; Kazuyoshi Kawasaki; Tomonori Kubota; Kohei Ogawa; Jun Baba; Ryuichiro Higashinaka (HAI, 2023)

Exploring the Recommendation Expressions of Multiple Robots Towards Single-Operator-Multiple-Robots Teleoperation. - Yota Hatano; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (HCI (3), 2023)

Designing a Robot as an Interaction Frontend for Elderly People Living in Aging Mountainous District in Japan. - Itaru Kuramoto; Jun Baba; Junya Nakanishi (HCI (15), 2023)

Out for In!: Empirical Study on the Combination Power of Two Service Robots for Product Recommendation. - Sichao Song 001; Jun Baba; Yuki Okafuji; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (HRI, 2023)

Investigating the Influence of Task-dependent and Task-independent Robot Behavior on the Impression of Robots and the User Experience. - Yuki Chamoto; Yuki Okafuji; Kohei Matsumura; Jun Baba; Junya Nakanishi (RO-MAN, 2023)

Changes in Embarrassment Through Repeated Interactions with Robots in Public Spaces. - Yuki Okafuji; Yuya Mitsui; Kohei Matsumura; Jun Baba; Junya Nakanishi (RO-MAN, 2023)

Decoupling Speaker-Independent Emotions for Voice Conversion via Source-Filter Networks. - Zhaojie Luo; Shoufeng Lin; Rui Liu 008; Jun Baba; Yuichiro Yoshikawa; Hiroshi Ishiguro (IEEE ACM Trans. Audio Speech Lang. Process., 2023)

Influence of collaborative customer service by service robots and clerks in bakery stores. - Yuki Okafuji; Sichao Song 001; Jun Baba; Yuichiro Yoshikawa; Hiroshi Ishiguro (Frontiers Robotics AI, 2023)

Investigating the crowd-drawing effect, on passersby, of pseudo-crowds using multiple robots. - Joichiro Amada; Yuki Okafuji; Kohei Matsumura; Jun Baba; Junya Nakanishi (Adv. Robotics, 2023)

Investigating Effect of Altered Auditory Feedback on Self-Representation, Subjective Operator Experience, and Task Performance in Teleoperation of a Social Robot. - Nami Ogawa; Jun Baba; Junya Nakanishi (CHI, 2024)

Operator Enjoyment in Teleoperation of Customer Service Robots: Interface Design Guidelines from a Field Study. - Manato Uetake; Masaya Iwasaki; Tomonori Kubota; Jun Baba; Satoshi Sato; Kohei Ogawa (HAI, 2024)

How to Decrease Negative Impressions towards Multiple Social Robots: A Preliminary Investigation. - Yota Hatano; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (HRI (Companion), 2024)

Where and When Should the Teleoperated Avatar Look: Gaze Instruction Dataset for Enhanced Teleoperated Avatar Communication*. - Kenya Hoshimure; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (IROS, 2024)

RetailOpt: Opt-In, Easy-to-Deploy Trajectory Estimation from Smartphone Motion Data and Retail Facility Information. - Ryo Yonetani; Jun Baba; Yasutaka Furukawa (ISWC, 2024)

RetailOpt: An Opt-In, Easy-to-Deploy Trajectory Estimation System Leveraging Smartphone Motion Data and Retail Facility Information. - Ryo Yonetani; Jun Baba; Yasutaka Furukawa (CoRR, 2024)

Multiple-agent promotion in a grocery store: effects of modality and variability of agents on customer memory. - Takato Mizuho; Yuki Okafuji; Jun Baba; Takuji Narumi (Frontiers Robotics AI, 2024)

Wingman-Leader Recommendation: An Empirical Study on Product Recommendation Strategy Using Two Robots. - Sichao Song 001; Jun Baba; Yuki Okafuji; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (IEEE Robotics Autom. Lett., 2024)

Field Experiments on the Effects of Multiple-Robot Expressions for Robot Influence in Recommendation Situations. - Yota Hatano; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (IEEE Robotics Autom. Lett., 2024)

Pseudo-eating behavior of service robot to improve the trustworthiness of product recommendations. - Yuki Okafuji; Takumi Ishikawa; Kohei Matsumura; Jun Baba; Junya Nakanishi (Adv. Robotics, 2024)

Special issue on social interaction with more than one robot. - Masahiro Shiomi; Daisuke Sakamoto; Takamasa Iio; Martin Cooney; Jun Baba; Mitsuhiko Kimoto; Leimin Tian (Adv. Robotics, 2024)

Robot-Mediated Intergenerational Childcare: Experimental Study Based on Health-Screening Task in Nursery School. - Junya Nakanishi; Jun Baba; Wei-Chuan Chang; Aya Nakae; Hidenobu Sumioka; Hiroshi Ishiguro (Int. J. Soc. Robotics, 2024)

New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications. - Sichao Song 001; Jun Baba; Yuki Okafuji; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (Int. J. Soc. Robotics, 2024)

User Willingness-aware Sales Talk Dataset. - Asahi Hentona; Jun Baba; Shiki Sato; Reina Akama (COLING, 2025)

What Drives You to Interact?: The Role of User Motivation for a Robot in the Wild. - Amy Koike; Yuki Okafuji; Kenya Hoshimure; Jun Baba (HRI, 2025)

A Noise-Robust Turn-Taking System for Real-World Dialogue Robots: A Field Experiment. - Koji Inoue; Yuki Okafuji; Jun Baba; Yoshiki Ohira; Katsuya Hyodo; Tatsuya Kawahara (CoRR, 2025)

Proactive User Information Acquisition via Chats on User-Favored Topics. - Shiki Sato; Jun Baba; Asahi Hentona; Shinji Iwata; Akifumi Yoshimoto; Koichiro Yoshino (CoRR, 2025)

Hypothesis on the Functional Advantages of the Selection-Broadcast Cycle Structure: Global Workspace Theory and Dealing with a Real-Time World. - Junya Nakanishi; Jun Baba; Yuichiro Yoshikawa; Hiroko Kamide; Hiroshi Ishiguro (CoRR, 2025)

User Experience Estimation in Human-Robot Interaction Via Multi-Instance Learning of Multimodal Social Signals. - Ryo Miyoshi; Yuki Okafuji; Takuya Iwamoto; Junya Nakanishi; Jun Baba (CoRR, 2025)

From Attraction to Engagement: A Robot-Clerk Collaboration Strategy for Retail Success. - Sichao Song 001; Takuya Iwamoto; Yuki Okafuji; Jun Baba; Junya Nakanishi; Yuichiro Yoshikawa; Hiroshi Ishiguro (IEEE Robotics Autom. Lett., 2025)