Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem. - Scott W. H. Young; Sara Mannheimer; Doralyn Rossmann; David Swedman; Justin D. Shanks (Public Libr. Q., 2020)

Impact factions: assessing the citation impact of different types of open access repositories. - Jonathan Wheeler; Ngoc-Minh Pham 001; Kenning Arlitsch; Justin D. Shanks (Scientometrics, 2022)