A multi-perspective knowledge-based system for customer service management. - Chi Fai Cheung; Wing Bun Lee; Wai Ming Wang; K. F. Chu; Sandy To (Expert Syst. Appl., 2003)

Case Management in Social Service Organizations: A Knowledge Management Approach. - Chi Fai Cheung; C. S. Leung; K. F. Chu; Wing Bun Lee (ECKM, 2005)

Knowledge-Based customisation and Management of E-Survey. - Chi Fai Cheung; K. F. Chu (J. Inf. Knowl. Manag., 2006)

Development of an intelligent quality management system using fuzzy association rules. - Henry C. W. Lau; George T. S. Ho; K. F. Chu; William Ho; Carman K. M. Lee (Expert Syst. Appl., 2009)