Simulation-Based Evaluation of Workflow Escalation Strategies. - Ka-Leong Chan; Yain-Whar Si; Marlon Dumas (ICEBE, 2009)

Evaluation of trade-offs between workflow escalation strategies. - Yain-Whar Si; Marlon Dumas; Ka-Leong Chan (Concurr. Eng. Res. Appl., 2014)