Overcoming the Service Paradox by Leveraging Organizational Design and Cultural Factors: A Combined Configuration and Contingency Approach. - Kaining Yan; T. C. Edwin Cheng; Gang Li 019; Zelong Wei (IEEE Trans. Engineering Management, 2021)

Can Servitization Enhance Customer Loyalty? The Roles of Organizational IT, Social Media, and Service-Oriented Corporate Culture. - Gang Li 019; Kaining Yan; Zelong Wei; T. C. Edwin Cheng (IEEE Trans. Engineering Management, 2023)