Usage of Cloud Services - A Survey for Consumers in USA, Japan and Finland. - Kaarina Karppinen; Kaisa Koskela; Timo Koivumäki (CLOSER, 2011)

Experiences of Online Co-creation with End Users of Cloud Services. - Kaarina Karppinen; Kaisa Koskela; Camilla Magnusson; Ville Nore (INTERACT (4), 2011)

Differentiation in the Cloud: Methodology for Integrating Customer Values in Experience Design. - Andrey Sirotkin; Kaisa Koskela-Huotari; Kaarina Karppinen; Javier Del Ser; Bronan McCabe (EUROMICRO-SEAA, 2012)

Bridging the gap between technical and human elements in digital service innovation. - Juha Häikiö; Kaisa Koskela-Huotari (Bled eConference, 2014)

Designing Institutional Complexity to Enable Innovation in Service Ecosystems. - Kaisa Koskela-Huotari; Jaakko Siltaloppi; Stephen L. Vargo (HICSS, 2016)