The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay. - Hummy Song; Anita L. Tucker; Karen L. Murrell (Manag. Sci., 2015)

Closing the Productivity Gap: Improving Worker Productivity Through Public Relative Performance Feedback and Validation of Best Practices. - Hummy Song; Anita L. Tucker; Karen L. Murrell; David R. Vinson (Manag. Sci., 2018)