Scenarios + touchpoints = A method for analyzing crisis situations and designing management and rescue services. - Karim Touloum; Djilali Idoughi; Ahmed Seffah; Camille Rosenthal-Sabroux (ISCRAM, 2013)

User Experience in Service Design: A Case Study from Algeria. - Karim Touloum; Djilali Idoughi; Ahmed Seffah (IT Prof., 2017)

Adding UX in the Service Design Loop: The Case of Crisis Management Services. - Karim Touloum; Djilali Idoughi; Ahmed Seffah (IxD&A, 2018)