ITO Success Factor Model - First Steps Towards a Guide for IT Outsourcing (ITO) Success. - Karin Kronawitter; Christoph Wentzel; Maria Papadaki (INC, 2010)

IT Application Outsourcing in Europe: Long-Term Outcomes, Success Factors and Implications for ITO Maturity. - Karin Kronawitter; Christoph Wentzel; Maria Papadaki (HICSS, 2013)