Reassessing the documentation paradigm: writing for print and online. - Karl L. Smart; Matthew E. Whitting (SIGDOC, 1994)

Traversing the divide: documentation challenges of the 90s. - Karl L. Smart; Matthew E. Whitting; Freda Husic; Lisa Moore; Peter Orbeton (SIGDOC, 1994)

Documentation design decisions: accounting for customer preferences. - Karl L. Smart; Kristen Bell De Tienne; Matthew E. Whitting (SIGDOC, 1995)

Changing the Way We Work: Fundamentals of Effective Teams. - Karl L. Smart; Michael Thompson (IPCC (2), 1998)

Customers' Use of Documentation: The Enduring Legacy of Print. - Karl L. Smart; Kristen Bell De Tienne; Matthew E. Whitting (SIGDOC, 1998)

Meeting the needs of users: toward a semiotics of the web. - Karl L. Smart; Judy Cossell Rice; Larry E. Wood (SIGDOC, 2000)

Creating effective and enjoyable documentation: enhancing the experience of users by aligning information with strategic direction and customer insights. - Karl L. Smart; Dave Norton (SIGDOC, 2001)

Designing systems that support learning and use: a customer-centered approach. - Karl L. Smart; Matthew E. Whitting (Inf. Manag., 2001)

Assessing quality documents. - Karl L. Smart (ACM J. Comput. Documentation, 2002)

Students' Perceptions of Online Learning: A Comparative Study. - Karl L. Smart; James J. Cappel (J. Inf. Technol. Educ., 2006)