Conjuring funding for services. - Karl V. Owens; Chris Wiesemann (SIGUCCS, 2007)

Print centers: navigating the sea of ink. - Karl V. Owens; Alex Nagorski; Scott Myers; John Wezeman; Rob Pettigrew (SIGUCCS, 2010)

Organizing Decentralized Helpdesks. - Karl V. Owens (SIGUCCS, 2019)

Bringing Campus Experience to Online Classes. - Karl V. Owens; Michael Suskin; Chris Wiesemann (SIGUCCS, 2019)

SIGUCCS User Support Academy. - Karl V. Owens (SIGUCCS, 2023)

Mastering Customer Requests - Triage Guide to Efficient Resolution. - Karl V. Owens (SIGUCCS, 2024)

Leveraging Linkedin Learning for Student Training. - Karl V. Owens (SIGUCCS, 2025)

SIGUCCS Academy. - Karl V. Owens (SIGUCCS, 2025)