On following the standards and guidelines for quality assurance in the European higher education area: a Slovenian case study. - Karmen Rodman; Nada Trunk Sirca (Int. J. Serv. Stand., 2008)

Factors of successful innovation in services. - Marko Ropret; Peter Fatur; Karmen Rodman; Borut Likar (Int. J. Serv. Technol. Manag., 2011)