AI-Based Technical Approach for Designing Mobile Decision Aids. - Kiana Alikhademi; Brianna Richardson; Kassandra Ross; Jihyun Sung; Juan E. Gilbert; Wi-Suk Kwon; Veena Chattaraman (HCI (34), 2019)

Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults. - Veena Chattaraman; Wi-Suk Kwon; Juan E. Gilbert; Kassandra Ross (Comput. Hum. Behav., 2019)

What Functions on the Medicare Plan Finder Do Older Medicare Beneficiaries Use? - Mohammad Shahidul Kader; Wi-Suk Kwon; Salisa Westrick; Kassandra Ross; Yi Zhao; Xiao Huang (HCI (37), 2021)

Medicare Plan Decisions: What Strategy Do Older Adults Use for e-Healthcare Decision-Making and What Intelligent Assistance Do They Need? - Kassandra Ross; Wi-Suk Kwon; Salisa Westrick; Mohammad Shahidul Kader; Yi Zhao; Xiao Huang (HCI (37), 2021)