Effects of Gendered Anthropomorphism and Image Appeal on Moral Norms in the Context of Charity Website Design. - Kate Letheren; Saerom Lee; Dong-Heon Kwak; Keshavamurthy Ramamurthy (PACIS, 2018)

Designing AI to elicit positive word-of-mouth in service recovery: The role of stress, anthropomorphism, and personal resources. - Byron W. Keating; Rory Mulcahy; Aimee Riedel; Amanda Beatson; Kate Letheren (Int. J. Inf. Manag., 2025)

Rude Humans and Vengeful Robots: Examining Human Perceptions of Robot Retaliatory Intentions in Professional Settings. - Kate Letheren; Nicole Robinson (CoRR, 2025)