An Intelligent Approach to Increase Efficiency of IT-Service Management Systems: University Case-Study. - Nikolay Tkachuk; Vladyslav Sokol; Kateryna Glukhovtsova (ICTERI, 2013)

An Integrated Development Framework for Advanced IT-Service Management: Proof-of-Concept Project in Universities Domain. - Nikolay Tkachuk; Vladyslav Sokol; Kateryna Glukhovtsova (ICTERI (Revised Selected Papers), 2013)