An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management. - Katharina Blöcher; Rainer Alt (IESS, 2018)

Customer Data Mapping - A Method for data-driven Service Innovation. - Katharina Blöcher; Matthias Wittwer; Rainer Alt (Wirtschaftsinformatik (Zentrale Tracks), 2020)

AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry. - Katharina Blöcher; Rainer Alt (Electron. Mark., 2021)

From Personal Data to Service Innovation - Guiding the Design of New Service Opportunities. - Katharina Blöcher; Fabian Hunke; Rainer Alt; Gerhard Satzger (HICSS, 2022)

Managing Customer Data in Data-driven Service Innovation: A Framework of Data Principles. - Katharina Blöcher; Olaf Reinhold; Rainer Alt (Wirtschaftsinformatik, 2023)