A comparative study of speech in the call center: natural language call routing vs. touch-tone menus. - Bernhard Suhm; Josh Bers; Daniel McCarthy; Barbara Freeman; David Getty; Katherine Godfrey; Pat Peterson (CHI, 2002)

A Methodology for Extrinsically Evaluating Information Extraction Performance. - Michael Crystal; Alex Baron; Katherine Godfrey; Linnea Micciulla; Yvette J. Tenney; Ralph M. Weischedel (HLT/EMNLP, 2005)