How We Survived the Tantrums and Stopped the Kicking and Screaming. - Kathy Kirchner; Sana Zeidan; Jerry Jones (SIGUCCS, 1998)

Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. - Kathy Kirchner (SIGUCCS, 2005)

Deep in the HEART of texas: celebrating 10 years of technology discoveries at the regional conference level. - Sandra Bennett; Cynthia A. Burdick; Kathy Kirchner; Jerry Jones; Sana Zeidan; Elizabeth Wagnon (SIGUCCS, 2010)