Classifying users: a hard look at some controversial issues. - Kathy Potosnak; Philip J. Hayes; Mary Beth Rosson; Michael L. Schneider; John A. Whiteside (CHI, 1986)

Heuristics in real user interfaces. - Brad A. Myers; Richard Wolf; Kathy Potosnak; Chris Graham (INTERCHI, 1993)

Conceptual design: from user requirements to user interface. - Kathy Potosnak (CHI Conference Summary, 1998)

Conceptual design. - Kathy Potosnak (CHI Extended Abstracts, 1999)