User Frustration with Technology in the Workplace. - Jonathan Lazar; Adam Jones; Katie Bessière; Irina Ceaparu; Ben Shneiderman (AMCIS, 2003)

Determining Causes and Severity of End-User Frustration. - Irina Ceaparu; Jonathan Lazar; Katie Bessière; John P. Robinson; Ben Shneiderman (Int. J. Hum. Comput. Interact., 2004)

A model for computer frustration: the role of instrumental and dispositional factors on incident, session, and post-session frustration and mood. - Katie Bessière; John E. Newhagen; John P. Robinson; Ben Shneiderman (Comput. Hum. Behav., 2006)