Case-Based Retrieval Interface Adapted to Customer-Initiated Dialogues in Help Desk Operations. - Hideo Shimazu; Akihiro Shibata; Katsumi Nihei (AAAI, 1994)

Expert Guide for Help Desks - An Intelligent Information Retrieval System for WWW Pages. - Katsumi Nihei; Nobuyuki Tomizawa; Akihiro Shibata; Hideo Shimazu (DEXA Workshop, 1998)

ExpertGuide: A Conversational Case-Based Reasoning Tool for Developing Mentors in Knowledge Spaces. - Hideo Shimazu; Akihiro Shibata; Katsumi Nihei (Appl. Intell., 2001)