Personalized Digital Customer Services for Consumer Banking Call Centre using Neural Networks. - Xuejie Zhang; Samarth Agarwal; Ruth Choy; Kay Jan Wong; Lecia Lim; Ying Yang Lee; John Jianan Lu (IJCNN, 2020)

Improving Operation Efficiency through Predicting Credit Card Application Turnaround Time with Index-based Encoding. - Jing Xiang Toh; Kay Jan Wong; Samarth Agarwal; Xuejie Zhang; John Jianan Lu (WWW (Companion Volume), 2022)