Taxonomies by the numbers: building high-performance taxonomies. - Stephen C. Gates; Wilfried Teiken; Keh-Shin F. Cheng (CIKM, 2005)

Semi-automated logging of contact center telephone calls. - Roy J. Byrd; Mary S. Neff; Wilfried Teiken; Youngja Park; Keh-Shin F. Cheng; Stephen C. Gates; Karthik Visweswariah (CIKM, 2008)