Who's Sorry Now: User Preferences Among Rote, Empathic, and Explanatory Apologies from LLM Chatbots. - Zahra Ashktorab; Alessandra Buccella; Jason D'Cruz; Zoe Fowler; Andrew Gill; Kei Yan Leung; P. D. Magnus; John T. Richards; Kush R. Varshney (CoRR, 2025)