eSourcing Capability Model for Service Providers (eSCM-SP). - Elaine B. Hyder; Keith M. Heston; Mark C. Paulk; William E. Hefley (van Haren Publishing, 2009)

The multiple quality models paradox: how much 'best practice' is just enough? - Keith M. Heston; William Phifer (J. Softw. Maintenance Res. Pract., 2011)