Major performance issues in Broadband ISDN. - Mahmood R. Noorchashm; Kenneth C. Glossbrenner (Broadband Communications, 1992)

Availability and reliability of switched services. - Kenneth C. Glossbrenner (IEEE Commun. Mag., 1993)

Performance standards for the GII. - Neal B. Seitz; Kenneth C. Glossbrenner (IEEE Commun. Mag., 1998)