An analysis of a service system supporting IBM's global service delivery. - Isaac G. Councill; Hakan Hacigümüs; Kenneth Johns; Jeffrey T. Kreulen; Tobin J. Lehman; James Rhodes; Ray Strong; Ruoyi Zhou (SOLI, 2009)

Enhancing Collaboration with IBM's Rational Jazztm. - Laura Anderson; Bala Jegadeesan; Kenneth Johns; Mario Lichtsinn; Priti Mullan; James Rhodes; Akhilesh Sharma; Ray Strong; Ruoyi Zhou (ICSOC, 2010)