Predicting Trouble Ticket Resolution. - Kenneth R. Sample; Alan C. Lin; Brett J. Borghetti; Gilbert L. Peterson (FLAIRS, 2018)

Introducing Software Development Process, Software Engineering, and Artificial Intelligence in a CS0.5 Course Project. - Steven M. Hadfield; Alexander C. Roosma; Adrian A. de Freitas; Kimberly A. Braun; Steven P. Fulton; Joel Coffman; David T. Merritt; Kenneth R. Sample; Justin C. Wilson; Bobby D. Birrer (ITiCSE (2), 2022)