Knowledge generation and sharing in UK universities: A tale of two cultures? - Kerry E. Howell; Fenio Annansingh (Int. J. Inf. Manag., 2013)

Understanding technologically-induced customer services in the Nigerian banking sector: the internet as a post-modern phenomenon. - Wilson Ozuem; Kerry E. Howell; Geoff Lancaster (Int. J. Inf. Technol. Manag., 2016)

Consumption and communication perspectives of IT in a developing economy. - Wilson Ozuem; Kerry E. Howell; Geoff Lancaster (Technol. Anal. Strateg. Manag., 2019)

Service quality in multichannel fashion retailing: an exploratory study. - Elena Patten; Wilson Ozuem; Kerry E. Howell (Inf. Technol. People, 2020)

Understanding the process of meanings, materials, and competencies in adoption of mobile banking. - Muhammad Naeem; Wilson Ozuem; Kerry E. Howell; Silvia Ranfagni (Electron. Mark., 2022)

Correction to: Understanding the process of meanings, materials, and competencies in adoption of mobile banking. - Muhammad Naeem; Wilson Ozuem; Kerry E. Howell; Silvia Ranfagni (Electron. Mark., 2023)

Examining user-generated content, service failure recovery and customer-brand relationships: an exploration through commitment-trust theory. - Wilson Ozuem; Michelle Willis; Kerry E. Howell; Silvia Ranfagni; Serena Rovai (Internet Res., 2024)

Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views. - Wilson Ozuem; Michelle Willis; Silvia Ranfagni; Kerry E. Howell; Serena Rovai (Inf. Technol. People, 2024)

User Generated Content and Brand Engagement: Exploring the role of electronic semiotics and symbolic interactionism on Instagram. - Muhammad Naeem; Wilson Ozuem; Silvia Ranfagni; Kerry E. Howell (Comput. Hum. Behav., 2025)