Proposing an information value chain to improve information services to disabled library patrons using assistive technologies. - Devendra Potnis; Kevin Mallary (J. Inf. Sci., 2022)

Comparing the "value of information services" for providers and vulnerable patrons: a mixed-methods study with academic libraries and students with disabilities. - Devendra Potnis; Kevin Mallary (Inf. Res., 2023)