Organizational Decision to Adopt Chatbot Technology: The Role of Organizing Vision and Technological Frame. - Khadija Essaied; Josianne Marsan; Wilfried Nzabandora Bazomanza; Harold Junior Nguegang Tewamba; Steve Marius Kemayou Yombia (AMCIS, 2020)

Predicting user frustration during interaction with conversational systems. - Khadija Essaied; Sehl Mellouli; Richard Khoury (AMCIS, 2024)