Do What I Mean: Online Shopping with a Natural Language Search Agent. - Barry G. Silverman; Mintu Bachann; Khaled Al-Akharas (IEEE Intell. Syst., 2001)

Implications of buyer decision theory for design of e-commerce websites. - Barry G. Silverman; Mintu Bachann; Khaled Al-Akharas (Int. J. Hum. Comput. Stud., 2001)