A Conceptual Model of the Challenges of Social Media Big Data for Citizen e-Participation: A Systematic Review. - Khulekani Yakobi; Brenda Scholtz; Benjamin vom Berg (I3E (2), 2020)

Methods and Tools for Social Media Analytics to Support Citizen Relationship Management: A Dataset Analysis of Tweets from Germany and South Africa. - Khulekani Yakobi; Brenda Scholtz (I3E, 2022)