Evolution of IVR building techniques: from code writing to AI-powered automation. - Khushbu Mehboob Shaikh; Georgios Giannakopoulos (CoRR, 2024)

Securing the Future of IVR: AI-Driven Innovation with Agile Security, Data Regulation, and Ethical AI Integration. - Khushbu Mehboob Shaikh; Georgios Giannakopoulos (CoRR, 2025)