Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry. - Vadivel Sengazhani Murugesan; Aloysius Henry Sequeira; Robert Rajkumar Sakkariyas; Kirubaharan Boobalan (Ann. Oper. Res., 2022)

Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study. - Vadivel Sengazhani Murugesan; Kirubaharan Boobalan (Int. J. Syst. Assur. Eng. Manag., 2024)