Differences in Customers' Interactions with Expert/Novice Salesclerks in a Bespoke Tailoring Situation: A Case Study on the Utterances of Salesclerks. - Masashi Sugimoto; Yoichi Yamazaki; Fang Zhang; Saki Miyai; Kodai Obata; Michiya Yamamoto; Noriko Nagata (HCI (35), 2019)

Construction of customers' emotion model in the bespoke tailoring using evaluation grid method. - Kodai Obata; Masashi Sugimoto; Saki Miyai; Yoichi Yamazaki; Fan Zhang; Michiya Yamamoto; Noriko Nagata (ICCE, 2020)