Examining satisfaction with the experience during a live chat service encounter-implications for website providers. - Graeme McLean; Kofi Osei-Frimpong (Comput. Hum. Behav., 2017)

Hey Alexa ... examine the variables influencing the use of artificial intelligent in-home voice assistants. - Graeme McLean; Kofi Osei-Frimpong (Comput. Hum. Behav., 2019)

Social media brand engagement practices. - Kofi Osei-Frimpong; Graeme McLean; Samuel Famiyeh (Inf. Technol. People, 2020)

What keeps me engaging? A study of consumers' continuous social media brand engagement practices. - Kofi Osei-Frimpong; Brigid Akyamaa Appiah Otoo; Graeme McLean; Nazrul Islam 002; Lebene Richmond Soga (Inf. Technol. People, 2023)

How young consumers are influenced by the valence of positive and negative frames: a cross-cultural perspective. - Theodore Tarnanidis; Jason Papathanasiou; Kofi Osei-Frimpong; Nana Owusu-Frimpong (Int. J. Inf. Decis. Sci., 2024)

Do Perceived Privacy Risks of AI Matter? A Longitudinal Study on the Drivers of Continued Use of Intelligent Voice Assistants. - Brigid Akyamaa Appiah Otoo; Kofi Osei-Frimpong; Nazrul Islam 002 (IEEE Trans. Engineering Management, 2025)