A simulation approach to restructuring call centers. - Kokin Lam; R. S. M. Lau (Bus. Process. Manag. J., 2004)

Optimal Cyclic Multi-Hoist Scheduling: A Mixed Integer Programming Approach. - Janny May-Yee Leung; Guoqing Zhang 003; Xiaoguang Yang; Raymond Mak; Kokin Lam (Oper. Res., 2004)