Decision-Theoretic Troubleshooting. - David Heckerman; John S. Breese; Koos Rommelse (Commun. ACM, 1995)

The Lumière Project: Bayesian User Modeling for Inferring the Goals and Needs of Software Users. - Eric Horvitz; Jack S. Breese; David Heckerman; David Hovel; Koos Rommelse (UAI, 1998)